INTRODUCTION From September 16 through October 15, 2021, Capture Information Services Group (Capture ISG) administered our pilot participant satisfaction survey for a Florida-based non-profit Vocational Rehabilitation services provider. Since 2012, their teams have...
By Justin C., General Manager Employee engagement is as important – or maybe more important – than ever. With an unemployment rate of just 3.6%, opportunities are on the rise and employees have more options than they had ten or even five years ago. So how does your...
We all know about first impressions and how important they can be. But how about last impressions? They can hold some pretty high importance as well. Let’s say you are grocery shopping and you are having trouble finding things and no one is around to help you. You...
I remember when I first signed up with Progressive insurance. I called to get a quote and the representative picked up the phone in less than 30 seconds. You could almost see her smile through the phone. She was definitely talking with a smile on her face which...
Melanie Q., Assistant Vice President of Corporate Operations I have seen postings recently suggesting that many employers are considering doing away with employee surveys, often citing the costs associated with them. Certainly, businesses have to acknowledge the poor...
Maureen Hamilton, Partner As a business owner for more than 20 years, I have seen and experienced my share of relocating, co-locating and expanding. It is never a joyful experience and one that needs a great deal of thought, planning and testing. Most companies have...
Stuart M., CaptureISG Managing Director The people at the forefront of the organization’s talent management are not the folks you might expect; human resource managers deal with most issues after they have already occurred. They may plot trends, meet on emerging...
Posted by Melanie Q., Assistant Vice President of Corporate Operations When the economy does finally take a positive turn, Human Resource professionals agree that turnover will rise significantly as the job market improves. What you do now as an employer is paramount...
Puzzles can be fun and games. If you run a business, they can be serious business. If you want to do what’s best for your clients, they should be. David G. – CaptureISG Public Policy Director When I was learning the research trade several centuries ago, I spent some...
Stuart M. – CaptureISG Managing Director I was recently invited to a conference on customer metrics by a colleague of mine, and as I am driven by data and the customer experience, I decided it would be a worthwhile endeavor. The speakers were great: they spoke about...
