Why Capture

Customer Service

Your organization is not the same as the one across the street, why are your being evaluated the same way? Capture delivers actionable reports that are tailored to your company’s unique needs. Exceptional customer service is a high priority for us, and all of our account managers work directly with your organization to identify your needs and find the best solutions. With over 25 years of experience in research solutions, we have the knowledge and infrastructure that allows us to provide first-rate research, efficiently and effectively.
 
Capture is known for its flexibility in dealing with clients, our use of state-of-the-art techniques, and maintaining the highest level of quality throughout the entire process. Our in-house call centers ensure the highest level of training and quality control, lower production costs, increased efficiencies and ability to modify programs quickly as needed.

Our employees work for your business. Our senior and junior managers have years of experience and are available daily and on weekends for projects, troubleshooting and feedback. Capture programming consultants are also available and can make quick changes to program parameters to align with any changes you desire.

Our technical writers can update existing manuals and documentation for your company or create new material. Whether you need training documents, employee handbooks or manuals, our technical writers have years of experience delivering clear and concise content that effectively communicates important information.
 
As a source of support for your organization, we manage all client work as if it were our own, ensuring that all data is captured confidentially and professionally. Capture is your strategic business partner and we make our entire process transparent to you so that you can understand our workflow and benefits from start to finish.
 
Whether you are conducting an employee survey, consumer research, brand awareness surveys or political and public policy research, we are able to go beyond the initial ‘yes or no’ research, and get the rich information that can provide you with the best direction possible for your brand or team. Staffed with managers, team leaders, interviewers, administrators and coders, Capture provides all administrative and support services necessary to manage any data capture, conversion and reporting need.
  Let Capture be your company’s greatest resource!

Our services are provided in 4 key business areas:

1. Organizational research and workplace reporting
2. Market research and clear results reporting

3. Customer service, product & policy and sales skills measurement
4. Technical writing for effective communications, manuals and documentation

Customer Service

Your organization is not the same as the one across the street, why are your being evaluated the same way? Capture delivers actionable reports that are tailored to your company’s unique needs. Exceptional customer service is a high priority for us, and all of our account managers work directly with your organization to identify your needs and find the best solutions. With over 25 years of experience in research solutions, we have the knowledge and infrastructure that allows us to provide first-rate research, efficiently and effectively.
 
Capture is known for its flexibility in dealing with clients, our use of state-of-the-art techniques, and maintaining the highest level of quality throughout the entire process. Our in-house call centers ensure the highest level of training and quality control, lower production costs, increased efficiencies and ability to modify programs quickly as needed.

Our employees work for your business. Our senior and junior managers have years of experience and are available daily and on weekends for projects, troubleshooting and feedback. Capture programming consultants are also available and can make quick changes to program parameters to align with any changes you desire.

Our technical writers can update existing manuals and documentation for your company or create new material. Whether you need training documents, employee handbooks or manuals, our technical writers have years of experience delivering clear and concise content that effectively communicates important information.
 
As a source of support for your organization, we manage all client work as if it were our own, ensuring that all data is captured confidentially and professionally. Capture is your strategic business partner and we make our entire process transparent to you so that you can understand our workflow and benefits from start to finish.
 
Whether you are conducting an employee survey, consumer research, brand awareness surveys or political and public policy research, we are able to go beyond the initial ‘yes or no’ research, and get the rich information that can provide you with the best direction possible for your brand or team. Staffed with managers, team leaders, interviewers, administrators and coders, Capture provides all administrative and support services necessary to manage any data capture, conversion and reporting need.
  Let Capture be your company’s greatest resource!

The Capture Toolbox

Customize, never compromise.

From design to implementation, we’ll work with you every step of the way. Our interviewers and managers have years of experience with the best processes for finding out the right information that will actually benefit your company. As we work with you to create the best research surveys and interviews, we’ll provide you with timely reports.
 
We offer an extensive array of tools to capture intelligence and provide you with intuitive sources for accessing reports and information:

  • Full service data capture and analytics performed in-house.
  • Inbound/Outbound call centers open 24/7/365. Private label caller ID may be provided and allows Capture to respond to incoming calls with your brand, not ours.
  • Multilingual interviewers and researchers. We currently offer German, Mandarin, French, Spanish and English.
  •  Hands-on account managers. Our agents work with you onsite and are available to work with you remotely.
  • Statistical tables and cross tab reports are created by our reporting experts to pinpoint actionable intelligence. Paper based integration is also available.
  • Clear and concise written communications. Our technical writers write and assemble clear reports to keep you in the loop.
  • Custom reports designed to your specifications. We customize to your needs and you do not need to purchase special licenses or software.
  • All of your data is stored on our secure servers. We always handle your data securely, to your company’s requirements.

Our mission is to provide you with the highest level of service and responsiveness. We value your business and aim to have a long-lasting and prosperous relationship.