To whom it may concern,
It is with great pleasure that I provide this letter of recommendation for the services provided by CaptureISG. We have been partnering with Capture for several years various information needs. The professionalism and attention to process detail exhibited by Capture staff is beyond reproach.
The data collection is thorough, the approach is polished, and the Executive Summaries are well considered. Capture has enabled our company the peace of mind in knowing that our brand is being favorably represented to our employees and brand ambassadors.
-SVP, North American Administration, Manufacturer of Green Alternatives, Products and Solutions
I have known Stuart Marion professionally for decades and his firm has assisted mine (and vice versa) many times with market research work. Stuart is an honest, hardworking businessman and he has a high quality product.
One of the reasons we have worked so well together is that we both have the [sadly] old-fashioned idea that being customer-centric is the key to successful client relationships. He and his staff will give any project and any client the attention and time that is required, regardless of size. I don’t hand out compliments or recommendations routinely; it has to be real. You’d do well to hire his firm.
-Market Research and Branding Consultants
To whom it may concern,
I have worked in the marketing communications field as a strategist and advertising executive for over a decade, and Capture is one of my preferred partners for market research work, particularly any surveys in the health care field. I first worked with Capture during my time at a New England agency, where,
in addition to doing public polling work for us, they were the vendor for phone interviews conducted on the behalf of several of our hospital clients. The work was always done with the highest level of professionalism, and we received our research results on or before the date promised every time. Having put some of these projects out to bid, I know Capture also represented the best value of the providers we contacted.
Working with Capture was easy, effective, and led us to insights that helped us and our clients improve their communications and customer satisfaction. Mr. Marion in particular was a great partner who gave of his time to help us get the most out of our survey research. I continued to use Capture’s services at subsequent stops in my career, and will continue to do so.
-Senior Vice President, Management Communications & Strategic Planning
To whom it may concern,
It is my pleasure to provide this letter of recommendation for the services provided by CaptureISG. I have had the opportunity to have partnered with Capture on several studies for my Hospital clients. The professionalism and attention to process detail exhibited by Capture’ staff is beyond reproach. The data collection is thorough, the approach is polished, and the Executive Summaries are well considered. Mr. Marion, is a professional who understands what it takes to finish the job on time and on budget. I would highly recommend CaptureISG for any work research and projects that require a high level of professionalism and exceptional results.
-Vice President, Market Research Outsourcer
I wanted to formally express my appreciation for the marketing research CaptureISG has done for my company. The work CaptureISG had done for us was done as promised, ahead of schedule and on budget. But there are a few specifics that make CaptureISG and their staff special. The quality is top-notch.
The staff is friendly and always aims to please. Promises are kept and deadlines are met. Being a new client of CaptureISG in 2010, and coming from a complicated arm of the insurance industry, Capture did their homework in studying our business and service needs to provide us with a quality marketing research product. I look forward to a continued business relationship with CaptureISG.”
-Marketing Research Director, Workers Compensation Insurance Company’
“CaptureISG was able to take the nuances of our research request and produce a product customized to our market. They were able to do the analysis and come back with clear and concise results.”
-Senior Vice President and Marketing Officer, Banking Institution
“We had a marvelous experience with the work CaptureISG did for us. They provided us great information we were never able to gather on our own. And, the partners of the firm are very hard workers, committed to our community.“
-Executive Director, Chamber of Commerce
“We have been using Capture as our primary data collection service for almost two years. Capture continually exceeds our initial expectations in all areas: quality of data collected, timeliness of data collection efforts, cost, and handling of special requests. In addition, they have been willing to work within our system rather than forcing us to conform to theirs. Over the course of our relationship we have ceased using any other service providers because we have learned to rely on Capture to function more like a partner in providing services to our clients rather than as a vendor from whom we purchase a commodity.“
-Chief Research Officer
Capture was chosen over (a national accounting firm) to develop and write new procedures for our stock transfer division following major industry changes. From the get-go, Capture was agreeable and considerate of my aggressive goals in advance of a significant audit. Capture not only wrote, tested and gained approval of each procedure, but also delivered printed books ready for release before the agreed date. I have and will continue to refer Capture based on their proven ability to adapt and deliver.
-Vice President, Stock Transfer Administration
“We needed a survey completed on short notice, and Capture worked with us to make sure the survey was completed without sacrificing on quality. Capture has performed two surveys for us and we will look to them for our future needs as well.“
-Automotive Industry – Security & Technology
“We appreciated the way you made yourself knowledgeable with our particular business and we felt comfortable that, while you certainly knew your business, you were willing to work with us to give us ownership of the survey.”
“The accuracy of your poll allowed the campaign to make important strategic decisions which eventually produced an election-day victory.“
-Political – US Senate>
“Capture is a technically innovative, responsive and highly professional market research firm. It is also extremely valuable to me to have a resource this strong in the local market area. That, plus the opportunity to work directly with the firm’s principals, has made Capture an excellent partner for us.”
-Ad Agency/ Corporate Communications Firm
“Capture was a pleasure to work with. We found them to be very responsive and professional, able to understand our industry and tailor their research to meet our unique needs without a lot of time and input on our part. Each of the staff of Capture were diligent in following up to ensure that they had enough information to prepare a complete and accurate presentation that clearly uncovered the areas we needed to address throughout our division. “
-Corporate Trust Banker
“Capture was there for us every step of the way. We had previously used them in another business line with great results. When we extended that to a new line they helped us develop our script, they made great suggestions on how to conduct a successful survey, they had great ideas, but they wanted the process to be customized enough to meet our specific needs. When we had deadlines, they nudged us, but in a very diplomatic manner. The summary was concise and the detail behind it in good order. We have incorporated the use of client surveys as a metric for evaluation of our Client Service Representatives and will not hesitate to engage Capture again. “
-Bond Transfer Agent
“Capture consistently goes above and beyond the call of duty. It is always a pleasure working with the staff for which no task is too big or small; producing the right answer is the only option and meeting a deadline is never an issue.”
-Retail Banking Call Center
“Capture has been an invaluable tool for the company. Its ability to decipher and analyze data has been a resource that is recognized for accuracy and integrity.“
-Consumer Finance Manager
“Thanks to your unique “employee satisfaction” survey design and analysis, we enhanced our workplace initiatives and increased employee retention.”
“Using the services of Capture, we have been able to identify vendor satisfaction with our newest equipment. The data collection was done professionally, answers given to me in a clear summary with valuable feedback for our design team and global marketing division. Our project liaison was always available for me to ask her any questions, which I did many times. We will continue to use Capture as our needs progress.”
-Chief Project Leader, Manufacturing Organization