We don’t use premade, off the shelf programs and analyses, but rather work closely with you to create programs customized from top to bottom that best meet your needs and budget.
With more than 25 years of experience and expertise, we have extensive knowledge in not only every aspect of the survey process but with many survey topics, allowing us to zero in on the best practices.
Inbound/Outbound call centers open 24/7/365. Our call centers are staffed with multilingual interviewers and researchers. Private label caller ID may be provided and allows Capture to respond to incoming calls with your brand, not ours.
Our top-level directors and management team consists of experts in marketing, management, financial services, consumer behavior, labor and workplace issues, politics and public policy, the hospitality industry, sales, and non-profit management, making us a well-rounded resource for your company.
As our senior partners have over 40 years of combined financial services backgrounds, we frequently work with or have relationships with:
Human Resource Organizations (HRO)
Professional Employee Organizations (PEO)
Public relation firms
Capture donates $2,400 to Red Cross
Our Management Team
Stuart H. Marion, Managing Director
Stuart is the founder of Capture and is responsible for all relationship management and ensuring the highest level of customer satisfaction. Stuart manages a portfolio of accounts, conducting third-party HR interviewing across the globe. He also is responsible for strategic planning, consultation and partnering services for many of Capture’s clients.
Maureen Hamilton-Marion, Director, Vice President
Maureen joined Capture in 1994 and is responsible for all accounting operations, information management and IT testing procedures. Her portfolio of accounts includes the banking, healthcare and financial service company support operations.
Additionally, Maureen also manages our technical writing team, delivering high-quality policy, procedure and training manuals. Her team prepares all statistics, presentation materials, tabs and banners for Capture clients.
Melanie Quinn, Assistant Vice President, Corporate Operations
Melanie joined Capture in 2008 as a senior client service liaison to all of Capture clients. Melanie oversees all daily operations and assists in the auditing and analysis of all data captured for our clients.
David Goldstein, Market Research Manager, Rhode Island Operations
Dave has been with Capture since 1997 and oversees the design and implementation of market research questionnaire design and project implementation for our New England Call Center.
Chris Bader, Director, Call Center Services
Chris has been with Capture since 2006 and oversees the training, development, quality and efficiency of call center employees. Chris has over 10 years experience supervising and managing human resources in a call center environment.