How Customer Service Can Set Your Business Apart

How Customer Service Can Set Your Business Apart

I remember when I first signed up with Progressive insurance. I called to get a quote and the representative picked up the phone in less than 30 seconds. You could almost see her smile through the phone. She was definitely talking with a smile on her face which...
5 Reasons Why You Need Employee Surveys, Even in this Economy

5 Reasons Why You Need Employee Surveys, Even in this Economy

Melanie Q., Assistant Vice President of Corporate Operations I have seen postings recently suggesting that many employers are considering doing away with employee surveys, often citing the costs associated with them. Certainly, businesses have to acknowledge the poor...
By the Time It Gets to HR, It’s too Late!

By the Time It Gets to HR, It’s too Late!

Stuart M., CaptureISG Managing Director The people at the forefront of the organization’s talent management are not the folks you might expect; human resource managers deal with most issues after they have already occurred. They may plot trends, meet on emerging...