Stuart M., CaptureISG Managing Director The people at the forefront of the organization’s talent management are not the folks you might expect; human resource managers deal with most issues after they have already occurred. They may plot trends, meet on emerging...
Posted by Melanie Q., Assistant Vice President of Corporate Operations When the economy does finally take a positive turn, Human Resource professionals agree that turnover will rise significantly as the job market improves. What you do now as an employer is paramount...
Puzzles can be fun and games. If you run a business, they can be serious business. If you want to do what’s best for your clients, they should be. David G. – CaptureISG Public Policy Director When I was learning the research trade several centuries ago, I spent some...
Stuart M. – CaptureISG Managing Director I was recently invited to a conference on customer metrics by a colleague of mine, and as I am driven by data and the customer experience, I decided it would be a worthwhile endeavor. The speakers were great: they spoke about...
Maureen Hamilton, Partner Reason 1: “Our organization has experienced growth over the past few years and we would like to offer enhanced services to our clients to remain competitive, but we really don’t want to consider expanding at this time. Providing these...
Stuart M. – CaptureISG Managing Director So I was at a bank this morning, one that recently changed from a large bank to a much, much larger bank. I was initially pleased as there was nobody in line at 8:30 on a Friday morning. Once a teller was available, (one of two...
